The Sutton ADU San Jose Guarantee
We’re Sutton ADU San Jose, and we’ve been building accessory dwelling units and room additions in this city since 2006. Our guarantee is simple enough to write in one sentence: you get a written price before any work starts, a named 365-Day Done Right Promise covering workmanship for a full calendar year from project completion, and a free second visit if any element of the build fails. No fine print. No verbal assurances. No scope creep that shows up quietly on an invoice three months later. That’s what standing behind our work means in San Jose, whether we’re framing a detached ADU in Willow Glen or converting a garage in Evergreen. Miles Hartwell, our owner, has built this company on one idea: if it isn’t right, we make it right. That’s the whole promise.
What’s Covered
- Workmanship for one full calendar year. The 365-Day Done Right Promise covers defects in workmanship for a full year from the day we complete your ADU or room addition. If a door doesn’t hang right or a finish fails because of how we installed it, we return and correct it.
- Parts and materials we supply. When we source and install a component, we stand behind its proper installation. If a supplied element fails due to our workmanship, the fix is on us.
- Cleanup and site care. We treat your lot like it’s still yours, because it is. We keep the work area organized, remove debris properly, and leave your property clean when the project is done.
- On-time arrival with verified identity. Every technician is background-checked, identity-verified, uniformed, and photo-badged. Before anyone arrives, we send you their name and photo. The person at your door matches the photo we sent. Every time.
- Fixed, written pricing before work begins. The price you’re quoted is the price on your contract. No surprise invoices, no change orders slipped in without your signature, no scope creep passed silently to the bill.
- Free second visit if something fails. If a repair or element of the build doesn’t hold up, we come back at no charge. No haggling. No fee. Just a second visit to make it right.
Our Satisfaction Promise
Here’s how it works if you’re not satisfied. Call us. A live person answers, not a voicemail tree. Tell us what’s wrong. We schedule a return visit and send a technician whose name and photo you’ll have before they arrive. That visit is free, covered under the 365-Day Done Right Promise. We inspect the issue, explain what we found in plain language, and fix it. If the fix requires additional work that falls outside the original scope, you’ll get a written price for that work before it begins. You approve it, or you don’t. There’s no pressure either way. Miles Hartwell built Sutton ADU San Jose on the idea that a homeowner who’s treated fairly tells their neighbors. A homeowner who has to fight for a warranty claim tells everyone. We’d rather be the company you tell your neighbors about for the right reasons.
Licensed & Insured Backing
Licensing and insurance aren’t paperwork. They’re the only thing that makes a written guarantee worth the paper it’s printed on. Sutton ADU San Jose operates licensed and insured, which means the work on your property is performed by a legitimate, accountable contractor, not a crew that could disappear mid-project. If something goes wrong during construction, insurance is what protects your property and our team. Licensing is what keeps us answerable to the state’s construction standards. Add the Threshold Standard to that: every technician is background-checked and identity-verified, and their name and photo are sent to you before they step on your property. That’s the full picture. A written promise, backed by credentials, backed by people you can identify at your door.
Why We Put It in Writing
Most contractors will tell you they stand behind their work. Very few will write it down, name it, and stamp it on the project. We named ours the 365-Day Done Right Promise because a guarantee with a name is a guarantee with a process behind it. The process is simple: we track every project’s completion date, we know exactly when the one-year window closes, and we honor the promise until the final day of that window. If you call on day 364 with a legitimate workmanship issue, we treat it the same as day one. That’s the point of a calendar-year term. It’s not a “reasonable time” judgment call. It’s a date.
What About the Manufacturer Warranties?
We work with recognized ADU product lines including Abodu, Dvele, Mighty Buildings, Plant Prefab, Boxabl, and Cover, plus Tuff Shed structures and James Hardie cladding systems. Each of those manufacturers carries its own product warranty, and we’ll help you understand exactly what’s covered and for how long at the time of your project. Our 365-Day Done Right Promise covers our workmanship in installing those products. The manufacturer covers the product itself. The two warranties work side by side, and we make sure you understand both before you sign anything. No confusing stacks of paperwork. Just a clear explanation of who covers what.
How the Free Second Visit Works
Say a cabinet door we installed starts binding six months after completion. Or a section of trim separates from the wall. You call us at (669) 444-4530. We listen. We schedule the visit. We send you the technician’s name and photo before they arrive. They diagnose the issue, and if it’s a workmanship defect covered under the 365-Day Done Right Promise, they fix it on the spot or schedule the fix at no cost to you. If it turns out to be something else, like normal settling or damage from an outside cause, we’ll explain what we found, show you what’s happening, and give you a written price for any repair you choose to authorize. Either way, the second visit costs you nothing. That’s the guarantee, and it has no fine print.
Questions Homeowners Ask About Our Guarantee
Is the 365-Day Done Right Promise really free?
Yes. If a workmanship issue falls within the one-year window from project completion, the return visit and the corrective work are on us. We don’t charge a trip fee, a diagnostic fee, or a “convenience” fee. We just fix it.
What if I notice a problem on day 360?
Call us at (669) 444-4530 as soon as you notice it. The promise covers the full calendar year, so if the workmanship issue is real and it’s within the window, we correct it. Prompt reporting just makes scheduling easier for everyone.
Does the guarantee cover the prefab ADU structure itself?
Our 365-Day Done Right Promise covers our workmanship. The prefab or modular structure from brands like Abodu, Cover, or Plant Prefab carries its own manufacturer warranty, which we’ll walk you through during project planning. If the issue is in the structure itself, we’ll help you navigate the manufacturer’s process. If it’s in how we installed it, it’s ours.
Will the price really stay the same once work starts?
Yes. You receive a written price before any work begins, and that’s the price you pay for the scope described in that document. If you ask for additional work or a change in materials, we price that change in writing and get your approval before proceeding. The only way your price changes is with your signature.
How do I know the person at my door works for Sutton ADU San Jose?
Before any visit, we send you the technician’s name and photo. They arrive in a clean, marked uniform and show a photo ID badge at the door. It matches. Every time. That’s the Threshold Standard, and it’s not optional.
What should I do if I think something isn’t right with my build?
Don’t wait. Don’t wonder. Call (669) 444-4530 and tell us what you’re seeing. We’d rather hear from you on day 30 with a minor concern than on day 400 with a major one. The free second visit exists for exactly this reason, and the sooner we see it, the sooner we can make it right.
Get Your Free Estimate
If you’re planning an ADU, a home addition, or a room addition in San Jose, start with a written price and a guarantee you can actually read. Call (669) 444-4530 to schedule a free estimate. We’ll walk your lot, talk through what fits, and give you a written price before any work begins. That’s the Sutton way, and it has been since 2006.
Written by Miles Hartwell, Owner at Sutton ADU San Jose, serving San Jose since 2006.
